Job Title: Lettings Operations Manager Location: Sutton Coldfield Salary: £35,000 basic (depending on experience) | OTE: £65,000 OTE We are representing a highly reputable, multi-branch estate agency that is now looking for a Lettings Operations Manager to take full control of the lettings division across all of their branches. This is a senior role where you will report directly to the Director and play a key part in driving performance, growth, and profitability. You will oversee the smooth running of the lettings department, managing staff, ensuring KPIs are met, producing financial reports, and implementing efficient processes across the business. Key responsibilities include: Managing lettings operations across multiple branches Leading, motivating, and developing lettings staff Reporting directly to the Director on performance and strategy Delivering and monitoring KPIs to ensure targets are achieved Overseeing compliance and maintaining high professional standards Producing financial and operational reports for senior management Driving growth and profitability across the lettings portfolio What’s on offer: Basic salary of around £35,000 (depending on experience) Excellent earning potential with £65,000 OTE Opportunity to join a respected, established multi-branch agency with an outstanding reputation Long-term career progression for the right individual This is a superb opportunity for an experienced lettings professional who is ready to take the next step into a senior management position, with direct influence on the success of a thriving estate agency group.