Overview
Westrop Medical Practice are seeking an enthusiastic and energetic individual to fulfil a role within our expanding busy reception team at Highworth Surgery. This position is for 20-35 hours per week. The role involves daily face to face and telephone contact with patients, arranging of appointments and follow up of patient related tasks. Training may be offered to the right candidate to support and navigate patients to the most appropriate care for their needs. This position would suit an applicant with experience in a primary care setting with an interest in maintaining excellent patient relationships. Excellent communication skills and computer literacy are essential.
Main duties include all aspects of reception work in a busy GP surgery: face to face at the front desk, handling a high volume of calls, and back office admin. A caring, friendly and diplomatic disposition is essential.
About Us
We are a well established, forward thinking and innovative GP practice based in Swindon, Wiltshire. Our goal is to offer the highest standard of patient-centred healthcare. Our Practice is made up of six separate Surgeries with 49,000 patients, located in Highworth, North Swindon, Old Town, Tadpole Garden Village and Blunsdon. We aim to offer convenient appointments in pleasant surroundings with polite and friendly staff. We want all patients to benefit from appointment times and services that suit their lifestyle. Teamwork is at the heart of our culture; we work hard but effectively with a passion for improving health outcomes. We are open to hearing new ideas and trying different ways of working. We offer NHS pension scheme and a supportive environment; the post holder will be vital to our practice success. Westrop Medical Practice are members of the Brunel Health Group and are part of the largest primary care research group across the South West of England.
Details
Date posted: 29 September 2025
Salary: £13.08 an hour
Contract: Permanent
Working pattern: Full-time, Part-time
Location: Westrop Surgery, Newburgh Place, Highworth, Swindon, SN6 7DN
Job Description
Job responsibilities
RECEPTIONIST/ADMINISTRATOR – HIGHWORTH SURGERY: We are looking for a self-motivated, enthusiastic person who has worked with the public and has good computer skills to join our friendly Practice team. Reports to: Operations Manager.
Special Requirements Of The Job
* Strict confidentiality
* Ability to use own judgement, resourcefulness and a proactive approach to change
* Excellent communication skills
* Flexibility to work additional hours
Essential Duties And Responsibilities
* Booking and updating appointments
* Dealing with incoming calls from patients, doctors and hospital departments
* Liaising with patients, doctors and hospital departments
* Administrative support to the Practice as appropriate
The Successful Candidate Should Preferably Have
* Good working knowledge of Microsoft Office packages
* High attention to detail
* Good interpersonal skills
* Flexible approach
* Team player with ability to work without direct supervision
* Previous Reception/Customer Service experience
Relevant Qualification would be beneficial however not essential.
Hours: 20-35 hours per week.
Person Specification
Experience
Essential
* Face to face customer service
* Telephone call handling
* Using computer systems
Desirable
* Experience of working in a GP practice
Disclosure
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service will be required.
Employer details
Westrop Medical Practice, Westrop Surgery, Newburgh Place, Highworth, Swindon, SN6 7DN. Website: https://www.westropmedicalpractice.nhs.uk/
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