Are you looking for a new exciting opportunity working as a 1st/ 2nd Line Support Engineer for a successful Service Provider based in Bristol? Main Duties of the Role Provide 2nd Line Support to customers over the phone and email whilst keeping the ticketing system up-to-date. Manage tickets escalated from 1st line members Maintaining internal documentation Attending customer site when required Your Skills and Experience Experience within a similar position, ideally in an MSP environment Excellent communication skills both written and verbal Microsoft Desktop & Server, Exchange, Active Directory, 365 VMware / Hyper-V Configuring and supporting Firewalls and Switches Knowledge of ITIL Salary £27,000-£30,000 per annum, depending on experience