Customer Service Executive
West Sussex Office, Full-Time Permanent Position, Flexible Hybrid Working
Salary: £25,000 - £29,000 (DOE) + Benefits
Due to growth and a surge of demand, a leading financial services provider base in West Sussex is looking for those skilled within a customer service and call environment background who are passionate about solving queries and delivering excellent customer service.
The Role:
* Being first point of call for customer and member interaction.
* Handling customer queries across all channels inc, verbal and written.
* Join team meetings and share updates.
* Support with customer questions and work with other teams.
* Suggest service improvements.
* Learn and develop skills.
Your Experience:
* Previous customer service experience is essential, exposure within Financial Services is desirable but not essential.
* Clear, adaptable communicator.
* Passion for helping customers and problem solving.
* Good with numbers and detail.
* Stays focused under pressure.
* Self-motivated and organised.
Benefits:
1. Generous pension contributions.
2. Bonus schemes.
3. Learning and study support.
4. Volunteering and charity schemes.
5. Social events and clubs.
6. Onsite gym and amenities.
7. Insurance and income protection.
8. Healthcare support.
9. Fami...