Salary: £27,100 - 30,500 per year Requirements: We require experience working in a support role within a busy IT technical support environment. We require knowledge of and experience with hardware, software, and mobile technologies. We require experience with technologies including the Microsoft stack, Active Directory, Citrix, Windows desktop, Apple mobile devices, and Avaya telephony. We require demonstrable experience using service management toolsets. We require experience diagnosing and rectifying faults. We prefer ITIL Service Management Foundation v3 certification or an equivalent qualification. We prefer qualifications and/or equivalent work-related experience within a Service Desk support role. We prefer experience with configuration and installation of user IT equipment. Responsibilities: We provide first line technical support, advice, and guidance to our customers and internal users. We resolve incidents and service requests in a timely and appropriate manner. We work as part of a team of Service Desk Analysts delivering first line incident support and request fulfilment services. We ensure all incidents, service requests, and other assigned tasks are resolved or fulfilled in accordance with our SOPs. We deliver processes for the procurement, configuration, deployment, and disposal of user IT equipment in line with our asset management processes. We participate in knowledge management and produce documents for our Service Desk Knowledge Base. We proactively identify risks and ensure they are managed so our IT Service Desk activities operate within a suitable internal controls environment. We work in a shift pattern and provide support on a hybrid basis from our Coventry office 2-3 days per week, subject to business need. Technologies: Active Directory Citrix Hardware Support ITIL Mobile Windows More: We are Orbit, one of the UKs largest housing groups and a leading developer of affordable housing. We believe everyone is entitled to a good home they can afford in a place they are proud to live, and we support more than 100,000 people living in our homes. This is a fixed-term 1st-line IT Service Desk Analyst role within our Corporate Services team, running until April 2027. We offer a rewarding experience with inclusive benefits and wellbeing programmes, flexible working opportunities for many roles, and ongoing learning and development through training and professional qualifications. We are proud to be values-driven with a commercial focus on performance, and our hiring process is simple and fair: online application, interview(s), then decision and offer. Certain roles are subject to a DBS check as part of our safeguarding commitment. last updated 21 week of 2026