Kick-start or elevate your IT engineering career with a leading UK Cloud & Managed Services provider, supporting customers across the region as a Field Service Engineer within a high‑growth, supportive team.
IT Customer Support Engineer - Ossett, West Yorkshire (On‑site with regional travel)
* Full Time, Permanent
* Competitive basic salary + company vehicle
About the company
Our client is one of the UK’s most successful independent IT cloud and managed services providers, supporting more than 2,500 customers nationwide with cutting‑edge technology solutions and award‑winning support.
About the role
As an IT Customer Support Engineer you’ll respond to service calls across a 75‑mile radius of the Ossett head office, providing hardware break‑fix support, preventative maintenance and on‑site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements.
Key responsibilities
* Respond to service calls on client sites
* Handle hardware break‑fix tasks and deployments, meeting required SLAs
* Troubleshoot, diagnose and resolve complex technical faults with real‑time updates
* Conduct comprehensive preventative maintenance with full activity documentation
* Maintain an in...
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