Full time, 37 hours a week. Working Monday to Friday between 9am and 5pm.
Fixed term contract, 1 year
Salary £23,775 progressing to £25,027 FTE
Are you looking for a challenging and rewarding role where you are able to empower people every day to develop their skills and move towards independence? Do you enjoy working in an environment where every day is different to the next? Then this could be the role for you.
You will be working as part of a team to provide community support to our homeless clients. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
MAIN RESPONSIBILITIES
1. You will have your own caseload of clients to manage within the community and will work with them on a one to one basis. You will identify their needs by listening to them and put together a client needs assessment and manage risks.
2. You will mediate and or negotiate with existing housing providers to ideally prevent homelessness
3. You will help and support individuals by providing advice on housing, welfare benefits, rent deposits and household goods via a variety of schemes.
4. You will help clients with the practicalities of moving to new accommodation such as contacting energy suppliers
5. Help individuals develop practical skills further in areas such as budgeting, shopping, cooking housework, laundry, health and hygiene
6. Carry out drop in surgeries at designated locations.
7. Liaise with colleges, training agencies, employers to help people to gain access to education, find work or maintain their benefit entitlement
8. Any other reasonable duties required in the interest of the organisation
9. Maintain client records using relevant systems to a good standard
10. Work in accordance with the Health and Safety regulations and all policies and procedures
11. Attend supervision, appraisal, training and meetings as directed which may be outside your normal working pattern
12. Work flexibly across all areas of operation where required and prior notice given
13. Any other reasonable task as requested by a member of staff
ESSENTIAL CRITERIA
14. Clear verbal and written English
15. Good IT and keyboard skills
16. Polite, assertive manner, ability to self -motivate
17. Passion for working in a client/customer facing role
18. Committed to helping others
19. Values that match ours
20. Knowledge of the benefits system and tenancy legislation
21. Have an interest and genuine concern for homelessness and related issues
22. Knowledge of voluntary and statutory agencies
23. Full drivers’ licence and access to a vehicle is essential for this role