We are looking for an experienced individual with excellent computer, administrative and communication skills who works well as a member of a team whilst being able to use their own initiative. You will provide administrative support to the Macmillan Skin Cancer CNS's.
You will liaise with doctors, medical secretaries, Outpatients and IT as well as Management to ensure an effective high quality service is provided for our patients. You will need to be able to talk to patients (mostly on the telephone) with an empathetic and professional manner.
Experience of supporting colleagues and patients with a cancer diagnosis, whilst understanding the challenges, uncertainty, anxiety and fear that a cancer diagnosis brings.
1. To work closely with the Macmillan Skin Cancer Clinical Nurse Specialist team to provide administration support.
2. Taking distressing phone calls, dealing sensitively with patient enquiries and taking appropriate action. Developing conflict resolution skills when handling these calls.
3. Track and trace diagnostic investigations and appointments for all CNS patients on the Dermatology pathway within the appropriate cancer pathways. Preparation and validation of the patient tracking list (PTL)
4. Attend weekly Patient Tracking List meeting to assist with optimising the patient pathway and avoiding breaches, reducing delays in patient treatment(s). Updating Administration team with outstanding actions i.e booking patients.
5. Booking all CNS follow-ups including NEW, follow-up and Photodynamic therapy treatments. Responsible for the CNS scheduling templates and correct format within IT system.
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research .
Please find attached to the vacancy a detailed person specification and job description for further information about this role.