Who are we?
London Bridge Rooftop is a 240-capacity outdoor bar across from the Shard with top-notch views of London, cocktails, pints and amazing food! We love our customers and like to make them feel at home. We're looking for outgoing, confident and lively front-of-house staff to come and join our fun and friendly family and with a salary of £11.50ph + service charge (should be £6ph+ in the summer season), we offer a competitive rate.
The Role
We are looking for full and part-time host or hostess (with the most or mostess) to join our team and be our guests' first point of contact.
For this role, you should have solid organisational and people skills to ensure our guests have a positive experience from arrival until departure. We want them to feel like friends coming to their favourite place and you're their BFF.
Also dealing with customer's email and social media queries about bookings and reservations
Ultimately, you’ll ensure we provide excellent customer service and a warm, welcoming experience to our guests. We'll provide a fun working environment and an outgoing team to create the best experiences for everyone!
MAIN RESPONSABILITIES
* Welcoming guests to the venue
* Walk customers to assigned tables and provide necessary information
* Ensure that tables are informed when their reservation is nearly finished and tables are cleared in time for the next guest
* Manage reservations to maximise venue occupancy
* Maintain a clean reception area
* Cater to guests who require extra attention
* Address customer's email and social media queries about bookings and reservations
* Experience with bookings systems like Collins a bonus
* Assist wait staff as needed
* Bringing the vibes and chat that will make customers want to leave a 5-star review about how great you were
We are open from (subject to change)
16:00 to 23:00 Monday
12:00 to 23:00 Tuesday-Thursday
12:00 to 00:00 Friday-Saturday
12:00 to 22:00 Sunday
Requirements
* Excellent communication skills (via email and in person)
* Ability to work as part of a team
* Confident, attentive and lively
* Previous work experience as a Host/Hostess or waiter/waitress
* Understanding of booking and reservation systems
* Experience in managing reservations
* Ability to think on your feet, adapt, multitask and quickly solve problems as they arise
* Ability to work under pressure in a fast-paced environment
* Demonstratable customer-service skills
* Strong organisational skills with the ability to monitor the entire venue
* Availability to work in shifts as needed
* Good physical condition to walk and stand during an entire shift
* Ability to work with a welcoming friendly demeanor even on a hectic day
Benefits
What we are offering:
* Salary of £11.50ph + service charge (should be £6ph+ in the summer season)
* Job Types: Full-time and part-time
* Free food and drinks on shift
* Up to 28 days of holiday
* Fun and friendly working environment
* Staff nights out & day events (e.g. go-karting, bowling, restaurants, karoke etc)