1st Line Support Engineer – 6 Month Contract
Location: 2 days onsite (rest remote) - Gloucester
Rate: Up to £140 per day (Inside)
Start Date: ASAP
A client of ours is looking for a 1st Line Engineer to support users across a busy environment. You’ll be the first point of contact for IT issues, resolving tickets, supporting Windows kit, and keeping things moving.
You’ll need to be confident working independently, but know when to escalate. It’s a good fit for someone who’s worked in a fast-paced IT team or MSP.
What you’ll be doing:
Logging and resolving tickets (hardware, software, access issues)
Supporting users on Windows 10/11 and Microsoft 365
Troubleshooting laptops, printers, phones and basic network issues
Handling password resets, account unlocks and permissions
Escalating more complex issues to 2nd Line
What they’re looking for:
Solid 1st Line experience
Good working knowledge of Microsoft 365
Confident communicator, comfortable under pressure
Bonus if you’ve worked with Active Directory or in an MSP setting
You must be based within a commutable distance of Gloucester to be considered for this role