At IBM CIC, we provide technical and industry expertise to public and private sector clients, working to improve the hybrid cloud and AI journey for leading companies. A Service Designer role offers recent graduates or early‑career professionals hands‑on experience in service design.
Benefits
* Many training opportunities from classroom to e‑learning, mentoring and coaching programs & the chance to gain industry‑recognised certifications
* Regular promotion opportunities to drive and develop your career
* Feedback and checkpoints throughout the year
* Diversity & Inclusion as an essential component of our culture
* A culture where your ideas for growth and innovation are welcome
* Internal recognition programs for peer‑to‑peer appreciation and manager to employee acknowledgement
* Tools and policies to support work‑life balance: flexible working, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
* Traditional benefits: 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, Employee Assistance Program, life assurance and a group personal pension plan (additional 5 % of base salary paid monthly)
Responsibilities
* Collaborate with colleagues to plan and run workshops with clients to gain a collective understanding of the end‑to‑end, front‑to‑back service experience
* Work with user research colleagues to demonstrate and communicate research insights to stakeholders, informing strategic initiatives and the wider roadmap
* Facilitate collective understanding of the end‑to‑end, front‑to‑back experience by mapping the orchestration of events at the intersection of technology, business, and design
* Produce artefacts such as user journeys, service blueprints, experience maps, and lo‑fi concept designs to strategically frame problems and opportunities
* Produce prototypes using a variety of methods, selecting the most appropriate for a given scenario
* Define key UX and organisational measurements to track and prove the initiative delivers positive outcomes for both users and the business
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Basic understanding of service design principles and methodologies
* Excellent communication and interpersonal skills
* Ability to work well in a team and adapt to changing priorities
* Bachelor's degree in Design, Human‑Computer Interaction, or a related field
Preferred technical and professional experience
* Experience with user research methods and tools
* Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network)
* Knowledge of UX design principles and practices
* Experience with visual design tools (e.g., Sketch, Figma, Adobe XD)
* Passion for service design and continuous improvement
This role is subject to pre‑employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply. This could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV).
Other relevant job details
IBM wants you to bring your whole self to work. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.
IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
#J-18808-Ljbffr