Gloucestershire Health and Care NHS Foundation Trust
The closing date is 14 May 2026
If you are looking for a rewarding career where you can make a positive impact on the lives of individuals struggling with mental health challenges, do you have excellent organisational skills, the ability to effectively communicate with others and great customer service?
We are seeking a dedicated individual to join our friendly team as an administrator, joining our supportive colleagues.
This service operates between 08:30-17:00 Monday to Friday, office based role. This is a full‑time role, 37.5 hours per week.
Main duties of the job
As the Administrator, you will play a crucial role in supporting the day‑to‑day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non‑judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and opportunity for development. You will receive regular supervision to support you with your role.
Job responsibilities
This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations. For more information please visit https://www.gov.uk/browse/visas-immigration/work-visas.
Qualifications
* GCSE level education or equivalent
* Good literacy and numeracy skills
* NVQ Level 3 in administration or equivalent experience in previous employment
Experience
* Proven experience of unsupervised administrative work in a busy office environment
* Experience of Data Inputting and Retrieval
* Experience of using Microsoft Office i.e. Word, Excel & Outlook
* Previous experience in an NHS or care service setting
* Previous experience in a mental health setting
Personal skills & abilities
* Ability to communicate effectively, in both verbal and written form
* Ability to maintain confidentiality
* Ability to work under pressure and to meet deadlines
* Ability to work as part of a team as well as independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Health and Care NHS Foundation Trust
£25,760 to £27,476 a year per annum (pro rata)
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