Online Consultation Triage Review, triage, and allocate online consultation requests to the appropriate clinician or service in a timely manner. Identify urgent or red flag symptoms using practice protocols and escalate to the duty GP as appropriate. Communicate effectively with patients via phone, SMS, or email regarding their requests. Prescribing Clerk Duties Process repeat prescription requests accurately and safely in line with practice protocols.
Liaise with patients, pharmacies, and clinicians regarding prescription queries. Support medication reviews and prescribing audits under GP guidance. Ensure prescription records are accurate and up to date on EMIS. Administration and Reception Provide cover for reception and admin colleagues during busy periods, annual leave, or sickness absence.
Register new patients and process changes to patient records. Deal with incoming calls, emails, and correspondence in a professional manner. Support clinical and management staff with general admin tasks, scanning, coding, and document management. Care Coordination Act as a point of contact for patients requiring additional support navigating health and social care services.
Signpost patients to appropriate services and ensure care plans are updated. Work closely with the practice team to improve patient access and continuity of care. General Work flexibly to meet the needs of the practice and wider team. Maintain confidentiality and comply with GDPR and NHS information governance standards.
Participate in practice meetings, audits, and service improvement initiatives. Undertake mandatory training and continued professional development as required.