Assistant Manager at Farm Girl Are you an experienced and enthusiastic Assistant Manager with a passion for hospitality and a focus on wellness? Farm Girl, a leading cafe in the wellness industry, is looking for you! We pride ourselves on the quality of our food, drinks, and exceptional customer service, and we're seeking a highly competent individual to support and maintain structure within our dynamic environment. If you have a knack for organization, a "can-do" attitude, and thrive in a fast-paced setting, this could be your ideal next step. Role Responsibilities As our Assistant Manager, you'll be instrumental in the day-to-day operations and overall success of our cafe. Your responsibilities will include: Leading by Example: Maintain an enthusiastic, engaged, and passionate approach to food and excellent service, setting a positive example for the team and fostering a great working atmosphere, even under pressure. Floor Management: Oversee the daily running of the cafe and effectively manage the front-of-house operations. Staff Training & Development: Support in training all staff to the highest standards, with a particular focus on: Exceptional Customer Service Standards Comprehensive menu knowledge Full understanding of allergens Adherence to Health & Safety protocols Team Collaboration: Emphasise the importance of teamwork and encourage initiative among Front of House staff. Sales Growth: Drive the team to increase upselling and maximize revenue. Cleanliness Standards: Ensure the cafe consistently maintains the highest levels of cleanliness and hygiene. Equipment Maintenance: Proactively maintain all equipment (iPod, iPad, Fridges, coffee machine, etc.) and promptly report any breakages. Operational Efficiency: Identify and suggest process improvements for better workflow during both busy and quiet periods. Stock Management: Monitor and record all wastage and ensure proper stock rotation. General Manager Cover: Confidently step in for the General Manager during their absence (days off/annual leave), taking on responsibilities such as: Ordering from suppliers and ensuring FOH/BOH stock is replenished and maintained. Organizing rotas for FOH and Barista teams. Stocktaking, cashing up, and filing expenditure. Managing Deliveroo/Uber Eats (ensuring stock is updated on devices and monitoring activity). Role Requirements To be successful in this role, you'll need: A proactive ‘Can-do’ Attitude. 2 years of experience in a similar Assistant Manager role. Exceptional organisational skills and attention to detail. Barista skills (preferred). Experience working in a high-volume environment. Great spoken and written English communication skills. What’s in it for you? At Farm Girl, we value our team members and offer: Performance Reviews: 6-month performance reviews with potential for wage increase or bonus. Staff Discount: 50% discount at all Farm Girl cafés. Annual Leave: 20 holidays 8 bank holidays (pro rata). Incentives: Regular incentives to reward your hard work. On-Shift Perks: Meal and hot drinks provided on shift. Referral Scheme: Our "bring-a-friend" scheme. Ready to bring your expertise to Farm Girl and help us maintain our high standards? Apply today and become a vital part of our wellness-focused team!