Resolve Recruitment are delighted to be working with the UK's largest healthcare provider.
We are currently recruiting for a Network and Telecoms Engineer to join this organisations fast-growing IT team.
Job overview
This role is to support on-site presence at the main hospital and viable hybrid with occasional home working in the future.
Reporting to the Network & Telecommunications Manager you will provide 'first line’ technical support to the Trust’s IT users, located across several sites. The Telecommunications and Networks Analyst will assist in the management of the day-to-day running of the telephony systems, IP network and related products to ensure that these assets are maintained in optimum service. The role consists of managing the telecoms and networks ticketing queue and project work.
It is possible that you may be asked to travel to the Trust’s other sites for work purposes. Predominately these sites are geographically with the greater Norwich area, with one remote site in Cromer.
The position of Telecommunication and Network Analyst requires a solid technical ability and a structured approach to troubleshooting and problem-solving.
In addition, strong interpersonal skills are required to guide customers through situations, providing the highest levels of customer support and satisfaction. This may often be under challenging conditions.
To support the delivery of a...