Technical Support Analyst (2nd/3rd Line - Infrastructure) Norwich (On-site) £19.78 - £23.82 per hour (Contract / Public Sector) Excellent opportunity for a 2nd/3rd Line Support Engineer with strong Windows Server and infrastructure support experience to join a large public sector organisation in a critical, high-availability environment offering a technically varied role and genuine day-to-day ownership. This company are a major public sector organisation running a large IT estate that supports essential services. They are looking to strengthen their support function to ensure core systems remain stable, secure and performant. In this role you will provide 2nd/3rd line technical support across servers, infrastructure and key platforms. You'll handle escalations, manage backup/restore activities, support patching and security controls, and work closely with internal stakeholders and third-party suppliers. You will also take part in an on-call rota and shift coverage. The ideal candidate will be an experienced 2nd/3rd Line Support Analyst/Engineer with a strong background supporting Windows Server environments. You'll have proven troubleshooting skills, be confident with backups/restores and security administration, and be comfortable working on-site in a shift/on-call environment. This is a fantastic opportunity to secure a contract role in a highly impactful environment, working on critical systems with broad t...