Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Client services administration - team leader

Bath
Wipro
Administration team leader
Posted: 6h ago
Offer description

1 day ago Be among the first 25 applicants
Direct message the job poster from Wipro
Senior Talent Acquisition Partner @ WIPRO Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role
The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
The role holder will manage the day-to-day work requirements of the team in relation to administration and the service delivery to advisers and end clients, and ensure the work needed to be processed by the team is carried out to the highest standard and within the specified service level agreements.
You will be responsible for the investigation and resolution of complaints, breaches and escalated queries, along with other areas of the business, to develop a market-leading service delivery operation.
Our hybrid working model offers a minimum of 3 days in the office, allowing for collaboration, networking, and team synergy. We welcome you to work in the office for up to 5 days a week if that suits your preferences and we believe in empowering you to choose the schedule that best supports your productivity and work-life harmony.
Key Responsibilities:
Continually focus on the delivery of excellent customer service to ensure that the Company is highly valued by our clients
Ensure all items received by the team are processed within the relevant Service Level Agreement (SLA) and turnaround times
Ensure that all breaches and complaints are resolved within the relevant turnaround times
Interpret client instructions and issues arising, and then implement actions according to administrative policies, procedure guides and checklists
Provide direction and support to the team, to enable them to perform their roles to the highest levels of accuracy and effectiveness
Meet all Financial Conduct Authority (FCA) regulatory requirements
Ensure that the Treating Customers Fairly (TCF) principles are adhered to, including raising any areas for concern with either Line Manager or Compliance
Manage risk effectively by informing the relevant line manager if any incidents, `near misses' or exposures to Servaada’s risk profile are identified
Comply with all Servaada policies
Identify, assess and resolve operational risks, regulatory processes and functions in line with Company Audit and Compliance directives
Ensure team are fully compliant with procedures relating to risk, confidentiality and data security
Responsible for developing new processes and challenging existing ones to maximise efficiency and accuracy
Able to work after hours and on weekends when requested, on team or business projects as well as during IT releases and upgrades
Ensure regular 121s and half-yearly appraisals are undertaken with team members, and that business focused development action plans are implemented, reviewed and acted upon
On-the-job training, coaching and mentoring of team members undertaken. Putting together training plans for new starters
If required, assist with any discipline and grievance issues of staff within Company and employment law guidelines
Assist in the selection and recruitment of staff for the team as and when required
Be involved in resource planning and staff training across Operations
Continue with your own personal development to ensure that your knowledge within the team and wider business are always improving
Skills, Qualifications and Experience:
A minimum of one year's proven track record in administration, in a team lead or supervisory role.
SIPP, Drawdown, GIA, ISA and Offshore Bond knowledge
Excellent interpersonal and communication skills
Ability to prioritise work and direct others to ensure work is completed within agreed SLA's
Ability to work well under pressure, and to very tight deadlines
A proactive and innovative approach to problem solving, including persuasion and influencing skills
Wrap platform knowledge and/or experience
Have a high-level understanding of trading (this role does not involve trading but having a high-level understanding would be beneficial)
Knowledge of CASS rules and COBs rules
Application of Individual Conduct Rules:
Standard of conduct is reasonable under all circumstances relating to
Must act with integrity
Must act with due skill, care and diligence
Must be open and cooperative with the FCA and other regulators
Must pay due regard to the interests of customers and treat them fairly
Must observe proper standards of market conduct
Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.
Seniority level Seniority level Associate
Employment type Employment type Full-time
Job function Job function Customer Service and Administrative
Industries IT Services and IT Consulting, Financial Services, and Business Consulting and Services
Referrals increase your chances of interviewing at Wipro by 2x
Sign in to set job alerts for “Client Services Representative” roles. City Of Bristol, England, United Kingdom 4 days ago
Bristol, England, United Kingdom 1 month ago
Bristol, England, United Kingdom 1 week ago
Stoke Gifford, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 2 days ago
Archive – Heritage and Fashion Editor Internship Street, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 1 day ago
Bristol, England, United Kingdom 4 days ago
Customer Service Advisor (Zero Carbon Living) Bristol, England, United Kingdom 5 hours ago
Bristol, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 3 weeks ago
Bristol, England, United Kingdom 3 days ago
Royal Wootton Bassett, England, United Kingdom 1 week ago
Bradley Stoke, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 3 days ago
Greater Bristol Area, United Kingdom 4 days ago
Flax Bourton, England, United Kingdom 1 week ago
Almondsbury, England, United Kingdom 1 month ago
Yate, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 1 week ago
Bristol, England, United Kingdom 1 month ago
Bath, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 2 days ago
Employee Relations & Experience Specialist (CC12550) Keynsham, England, United Kingdom 2 weeks ago
Bristol, England, United Kingdom 3 weeks ago
Customer Service Agent - FULL TIME - Bristol Airport Bristol, England, United Kingdom 1 day ago
Bristol, England, United Kingdom 2 days ago
Bristol, England, United Kingdom 1 month ago
Work & Travel Stationssupport / Agent (m/w/d) - UK Bristol, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Client services administration - team leader
Bath
Wipro
Administration team leader
Similar job
Contracts administration team leader
Bristol (City of Bristol)
Stark
Administration team leader
See more jobs
Similar jobs
Administration jobs in Bath
jobs Bath
jobs Somerset
jobs England
Home > Jobs > Administration jobs > Administration team leader jobs > Administration team leader jobs in Bath > Client Services Administration - Team Leader

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save