Are you an enthusiastic, proactive team player with a passion for retail marketing?
We have an exciting opportunity for you to start your career in CRM (Customer Relationship Management) within FGH’s commercial team. We’re looking for someone with a genuine interest in understanding customer behaviour to help us deliver smart, customer-focused campaigns that build loyalty and drive business growth.
In simple terms, CRM is all about how we communicate with our customers to keep them coming back, spending more, and feeling valued.
Accountabilities
In this role, you will support the CRM team across a wide range of customer marketing activities, including:
* Helping to plan and deliver CRM campaigns across channels like email, SMS, push notifications, and direct mail
* Supporting customer segmentation and targeting – helping to decide which groups of customers should receive which messages
* Working with customer data to understand behaviours that help us market more effectively
* Making sure campaigns reflect the brand’s tone and visual guidelines
* Helping to track performance and producing regular reports
* Supporting the team with admin tasks
* Collaborating with other departments, such as the brand, insights, and international teams.
* Ensuring we put customers first and follow all relevant rules and FCA regulations.
About You
Essential:
* We don’t expect you to have lots of experience; we can provide training. However, we’re looking for someone with a genuine interest in marketing and understanding customer behaviour
* Educated in Marketing, Business Studies to A Level or Degree Level, OR have relevant experience
* High level of drive and motivation
* Highly organised with a strong attention to detail
* Ability to work under pressure to tight deadlines with high levels of accuracy
* Strong written and verbal communication skills
* Can work individually or as part of a team
* Able to commute to Bradford city centre
Desirable:
* A head for numbers and data
* Confident with technology, and keen to develop competency on campaign platforms
* A degree in Marketing, Business, Data/Analytics, Psychology, or a related field
* Competitor knowledge and understanding in both retail and online
ABOUT US: FGH Marketing
Working across e-commerce and off-line platforms, our Marketing experts drive company growth with innovation and flair, constantly looking for the next big opportunity to keep developing our business.
We look for new ideas which will improve the customer experience and our business processes.
We are not afraid to challenge, question and put forward new approaches to solve problems.
We encourage creative thinking and new opportunities.
For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We’ve accepted the challenge to transform our business into a modern, digital-first retailer.
Based in West Yorkshire and part of the OTTO group – one of the world’s largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.
What we offer you...
Flexibility
We offer a range of hybrid and flexible working options to help you achieve a healthy work – life balance. Our full time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in-person team work and the flexibility to work from home.
Training & Development
Turning your job into a career is a real passion for us and our development programmes will enable you to grow in role.
We offer clear career pathways that will show you the way, outlining the skills, behaviours and knowledge needed to perform at the next step.
We invest in our colleagues, giving them all the opportunity to progress. Our inspired leadership programme is aimed at equipping our future leaders to coach, develop, manage change and maintain situational awareness.
Inclusivity
As a business, we depend on a fusion of identities, characteristics, backgrounds, and cultures to fully appreciate our people and our customers. Freemans has a long-standing commitment to ensuring fairness and balance.
Our company is an inclusive organisation where everybody can make the most of their talent and abilities. Our pay, reward, and progression approach is based solely on fairness and merit.
Our values and policies ensure that all colleagues receive fair and equitable treatment. We work hard to attract the very best talent, develop our workforce and create a culture of fairness and integrity for all.
Benefits
We firmly believe that we should reward our brilliant people with extensive benefits to help them stay healthy, relax and re-energise, have fun, manage the day-to-day and plan for the future. Here are just some of our great benefits:
* Competitive salaries and annual bonus scheme
* 37 Days holiday
* Healthcare cash plan
* Competitive pension scheme
* Life assurance
* Paid paternity and maternity leave
* Incredible staff discounts
* Subsidised Canteen