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Head Of Sales | Driving Value for our Customers in the Modern Workplace | IT, Security, Mobile, Telephony, Connectivity - #2025 Oxygen Fast Growth…
Company Description
Digital Origin Solutions Limited believes in the constant pursuit of economic and technical efficiency for businesses. We enable organizations to capitalize on technology in the most flexible, feature-rich, and secure environment. Our CaaS proposition not only reduces financial waste, but also creates a better working environment, allowing clients to focus on achieving their aspirational goals and objectives.
Role Description
As an Account Manager, your primary objective is to manage and cultivate client relationships, while effectively selling and creating opportunities that encompass our entire product portfolio;IT, Cloud, Telephony, Mobile, Digital Display and Connectivity services. You are expected to foster revenue growth by thoroughly understanding the client's business, which will enable the identification of cross-selling opportunities across our product and service pillars.
This position requires a consultative sales approach, collaborating with our product specialists to generate new opportunities within your designated clients for our product specialists to progress and close the specialist product / service opportunity alongside you. Your ongoing focus should ensure a high level of client satisfaction and maintain a strong renewal ratio.
Client Partnership: Serve as a trusted advisor for clients, understanding their IT needs across infrastructure, telephony, mobile, connectivity, security, cloud, digital display and software solutions.
Revenue Growth: Increase sales through solution selling, upselling, and cross-selling.
·Develop an annual sales plan.
·Present proposals to C-Level and executive-level stakeholders.
·Develop and maintain strong, long-term relationships with clients, acting as the primary point of contact.
·Develop and manage a renewals database for your client base.
·Regularly communicate with clients to understand their needs, provide updates, and gather feedback.
·Schedule and attend regular service review meetings/QBRs remotely and in person at client or DO offices. This includes sharing meeting notes and follow-up actions.
·Report any client concerns or issues to our technical and client UX teams and collaborate with them to ensure prompt and effective resolution.
·Collaborate with other departments such as Accounts and Service Delivery team to address issues and requests.
·Manage ‘at risk’ clients back to health, through a critical care process
·Ensure all client contact information, activities, and sales opportunities are logged and detailed within the customer relationship management (CRM) system.
·Adhere to sales processes and procedures outlined by the business to maintain standards, while suggesting improvements when necessary.
·Maintain required vendor exam accreditations
* ·Meet or exceed KPIs.
Skills & Qualifications
Microsoft 365 Fundamentals MS-900T01-A
Excellent written and communication skills
Previous track record in account management and upsell / cross selling
Experience of being in a client facing role
Experience of using a CRM system
Ability to work to deadlines with frequently changing priorities
An understanding of mobile, telephony and connectivity technologies
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
* Industries
IT Services and IT Consulting
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