Company Description
Why work for Accor?
Job Description
Position Overview
To deal with all guest enquiries, questions and requirements for reservations of Hotel rooms in helpful and speedy manner. To support all other departments, organisation and smooth running of events on behalf of all clients for the Reservations and Events department.
To be responsible for the day-to-day duties with accepting and entering individual/groups reservations. To undertake a variety of secretarial and general administration functions. Present a professional, friendly and efficient impression of the Hotel at all times.
Main responsibilities
1. Daily reservations checks from all platforms (Accor, Booking.com, Expedia, FITs, etc.)
2. Daily reservations checks – Ensure all back-ups, comments, payments are set accordingly
3. Daily ckeck of OTAs messages
4. To support the Reservations and Events department in answering all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
5. To support the Reservations and Events department enquiries received on generic inbox
6. Manage reservations and booking enquiries via telephone, email and face to face
7. To be an expert on the business bedrooms and events in order to deal with initial enquiries in a confident manner
8. To be the first point of call for all client enquiries regarding accommodation and meeting and events
9. To provide outstanding administrative skills to coordinate events, which will include corporate bookings, private functions and weddings
10. Responsible for Banqueting/VIP Event materials set up such us tag, table number, etc
11. To remind and chase events and group bookings to make sure T&C of booking are in place such as contract, payment.
12. Provide detailed function plans to hotel operations teams to ensure the clients requirements are always supported and catered for
13. Maintain the accuracy of the in-house reservations system
14. Welcome every guest and provide exceptional service throughout their stay.
15. Engage with the team to ensure hotel quality and financial targets can be met.
16. Handling emails, phone enquires and other administration tasks such us Skip the Clean Points Reward System, Room Reconciliation, Marge Brut, City Ledger accounts reminders
17. Responsible to charge Pre Paid OTAs booking though Opera
18. Responsible for balancing banking transactions for the hotel.
19. Ensuring Novotel Standards are met and maintained.
20. Competent in taking reservations, upselling where possible to maximise on average room rates.
21. Assisting with Food and Beverage services if and when required.
22. Required to attend training sessions by company during day time.
23. Responsible to keep up to date OTAs and Events Platforms
24. Support on internal communication and social media content
25. Responsible for Novotel Cambridge North LinkedIn profile
26. Support on any other ad hoc project marketing content
27. 5hours shift x 5 days including Saturdays
Additional Information
Benefits
28. You can work with multinational colleagues
29. Be part of a global community of hospitality industry
30. Opportunity to develop your career
31. Special staff rate at our hotels
32. Free Gym
33. Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
34. Discounted hotel rates all over the world in Accor Hotels
35. Great work environment and colleagues
36. Personal development programs
37. Complimentary meals on duty and uniforms
38. Pension scheme
39. 28 days holidays including bank holidays (increasing yearly)
40. Free parking
41. Apprenticeship scheme
42. Continuously learn and develop yourself with our Accor Academy
43. Support your wellbeing in your professional and personal lives
44. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
45. Participate actively in initiatives to build a more inclusive and sustainable world
46. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.