Senior IT Engineer (3rd Line)
We are looking for an experienced Senior IT / Project Engineer to join our 3rd Line support team. This role requires diagnosing complex issues, designing solutions, and coordinating resources across the team.
Key Responsibilities
* Act as the final escalation point for complex technical issues across networking, Microsoft 365/Azure, firewalls, and server infrastructure.
* Plan and implement infrastructure projects for clients, from initial scoping through to deployment.
* Build strong relationships with clients, understanding their business needs and translating them into technical solutions.
* Collaborate closely with 1st, 2nd and other 3rd line engineers, sharing knowledge and directing resources to resolve issues efficiently.
* Contribute to internal processes, standards and security posture improvements.
* Participate in our on-call rota (1 week in 8) to provide emergency support when needed.
Essential Requirements
* Demonstrable experience in Microsoft 365 & Azure: administration, troubleshooting, and solution design.
* Networking: configuration, deployment, and troubleshooting of enterprise network infrastructure.
* Firewalls: configuration and management of both hardware and software firewalls.
* Server Infrastructure: Windows Server management, troubleshooting, and optimisation.
* Problem‑solving: proven ability to diagnose and resolve complex, multi‑layered technical issues.
* At least one Microsoft Expert‑level certification (e.g., Microsoft 365 Certified: Administrator Expert, Azure Solutions Architect Expert).
Professional Attributes
* Strong communication skills with both technical and non‑technical audiences.
* Comfortable working independently, making technical decisions.
* Pragmatic approach to problem‑solving—knowing when to leverage external resources.
* Willing to travel to client sites across North West, North Wales and surrounding regions.
* Full UK driving licence.
What We’re Looking For
* Enjoys variety of technologies and client environments.
* Enjoys solving challenging problems.
* Values continuous learning and staying current with evolving technologies.
* Understands that great IT support is as much about communication as it is technical skill.
* Thrives in a collaborative team environment while comfortable working autonomously.
Professional Development
* Full certification support: training materials and exam fees covered.
* Performance bonuses for completing agreed certifications.
* Career growth opportunities.
* Supported learning paths: advanced Microsoft 365 and Azure certifications, Network+, cybersecurity specializations.
Compensation & Benefits
* Salary: £40,000 – £45,000 depending on experience.
* Pension: 5% employer contribution.
* Holiday: 22 days annual leave plus bank holidays plus birthday off, increasing by 1 day per year after 5 years (maximum 31 days).
* Mileage: 45p per mile when using your own vehicle; company vans available.
* Certification bonuses and training budget covered.
Work Environment
* Predominantly office/site‑based with occasional WFH flexibility.
* Collaborative team of 20 engineers across all support tiers.
* Modern tooling and equipment provided.
* On‑call rota: 1 week in 8 (rare need).
Career Progression
You will report to the 3rd Line Team Leader and work alongside other senior engineers. As the team grows, opportunities for progression will arise.
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