In-Service Support Technician
High Wycombe
Overview
Join a global defence technology organisation providing advanced multi-mission systems for military platforms. The in-service support team delivers engineering expertise to customers worldwide, ensuring equipment remains operational, reliable, and ready for deployment.
Role Purpose
As a In-Service Support Engineer, you'll provide technical support for fielded systems, assisting with maintenance, diagnostics, upgrades, and lifecycle management. Work closely with engineering, project, and customer-facing teams to maintain high availability of deployed equipment.
Key Responsibilities
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Support delivery of in-service engineering activities alongside project engineering teams.
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Maintain lab spaces and ensure equipment is serviceable and compliant.
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Diagnose, investigate, and resolve system defects.
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Install and integrate hardware or line-replaceable units (LRUs).
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Conduct surveys, repairs, and testing on equipment.
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Perform integration and acceptance testing with design and software teams.
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Prepare and dispatch project equipment; maintain and repair test assets.
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Assist field engineering teams by coordinating spares and test resources.
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Monitor system performance and perform root-cause analysis.
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Support inspection and preventative maintenance programmes.
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Highlight resource constraints and contribute to engineering best practices.
Skills & Experience
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HNC or higher in Engineering (or equivalent technician experience).
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Hands-on skills in maintaining complex technical systems; electrical bias preferred.
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Experience in regulated/high-technology environments (defence desirable).
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Strong fault-finding and investigation abilities.
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Ability to work on-site at least three days per week.
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Experience with maritime equipment is advantageous.
Personal Attributes
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Strong communication and rapport-building skills.
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Highly organised with good attention to detail.
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Takes responsibility for quality, deadlines, and technical decisions.
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Effective collaborator who supports team success.
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Able to obtain required security clearance.
Benefits
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Flexible working options
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Optional compressed schedule and early Friday finish.
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Annual bonus, generous holiday allowance, holiday buy/sell options.
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Employee reward schemes and optional private healthcare packages