Senior IT Service Manager
Paying £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Senior IT Manager to join our Digital Channels supporting and leading on Live Service for DWP.
Our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
1. Proven experience of delivering a consistently high standard of customer service internally and/or externally unaided by identifying clear pathways for resolution and engagement with relevant stakeholders to successfully manage and resolve issues arising.
2. Demonstrable experience of IT Service Management eg including knowledge of a Service Management Framework e.g. ITIL
3. Proven ability to demonstrate detailed knowledge and understanding of Digital Products and Services including independently supporting and ...