Supervisor, £21,114.99 per annum, 40 hours per week. Address: Swansea Services, M4 Junction 47, Penllergaer, Swansea SA4 9GT. As a Supervisor you will be the strong right arm to your store manager and empowered to run the unit like it’s yours.
What we offer our Supervisors:
* Annual bonus up to £3,445 pa
* Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
* Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
* Fabulous development opportunities including funded qualifications, leading to the next step in the management team
Responsibilities
* Leading your teams to achieve and deliver excellent brand standards and customer service
* Maximising profit by driving sales and controlling costs
* Processing stock counts and orders
* Partnering with the Store Manager in setting targets for the team to achieve
* Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
* Taking ownership of customer feedback, responding appropriately in a timely manner
* Supporting the team with preparing food and refreshments
Requirements
* Previous experience of leading or supervising a team highly desirable
* Passion for delivering a memorable customer experience
* Great communication skills and be comfortable making decisions
* Ability to work on own initiative and make reasoned decisions under pressure
You may be a shift manager, team leader, supervisor or duty manager, who is aspiring to grow their career into management, or you may be a team member, customer service assistant or crew member looking for that next step.
We offer flexible working arrangements, including options to adjust your hours, work compressed schedules, or follow a fixed shift pattern to support your work‑life balance. Where our customer’s journey pauses, yours just begins.
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