Head Of Service Delivery | £70k to £80k plus car/allowance| Leicestershire Hybrid Function Monday to Friday 9-5:30pm (flexible) An established technology-led organisation is seeking a dynamic Head of Service Delivery to lead and evolve its nationwide service function. This is a critical leadership role overseeing post-implementation support across complex electronic and software systems, including service desk and field engineering teams. You will play a central role in ensuring operational excellence, driving performance against SLAs, and delivering an exceptional service experience to business customers across the UK. This business is often a reactive environment, currently around 80% of service operations are reactive so we are seeking a dynamic leader who excels in fast-paced environments, demonstrates agility in the face of shifting priorities and remains composed and focused during times of change. If you have the ability to lead with clarity, confidence and resilience in circumstances of rapid change—this could be the perfect opportunity for you! What we're looking for: Proven track record in a senior service delivery or operations role within a B2B tech environment Strong understanding of both electronic/hardware and software systems Degree level qualification in Electrical Engineering (BEng, BSc or equivalent) Experience managing multi-functional service teams Skilled in building robust KPIs, drivin...