Who we’re looking for
As Customer Experience Manager in RHP Home, you’ll oversee the complaint performance of our repairs contract, making sure we’re able to resolve any issue that our customers raise. You’ll live and breathe customer service and do all you can to deliver to the highest possible level.
No two days will be the same in this role, as you’ll do whatever is necessary to keep our customers happy and make sure their homes are repaired as quickly as possible. You’ll resolve complaints appropriately and make sure we follow up on these quickly by arranging works and appointments.
You’ll be curious, looking for innovative ways to drive a service that reduces the need for customers to complain. Your superb communication and influencing skills will enable you to build strong relationships.
You’ll have experience in resolving customer complaints and the ability to work with stakeholders effectively. Your relationship building skills and outstanding ability to communicate across a diverse range of customers, colleagues and partners will mean that you can make sure we deliver excellent repairs to all of our customers and keep our homes in top condition.
When we're hiring, we look for people who connect with our KOSMIHC values:
* We know our stuff
* We make it happen
* We care
You can find a full description of our values here
Feel a connection? If this sounds like you, click on ‘apply now’
Closing date for applications is 14 December