Ford Fuels is a family run fuel, lubricant and AdBlue distribution business supplying both commercial and domestic customers.
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An opportunity has arisen for a Full-time Customer Service Advisor to join our expanding Customer Service team working at our Stalbridge Depot.
You will be required to work Saturday mornings for 3 hours on a rota basis, which will be paid at overtime rate.
Benefits:
22 days holiday (plus bank holidays)
Discretionary annual bonus
Full training
2 x annual salary life cover
Company contributory pension
Cycle to work scheme
Employee Assistance Programme
Eye-care scheme
Retail discounts
Free on-site parking
About the role:
40 hours per week
Monday to Friday, 8:00am to 17:00pm (1 hour unpaid lunch break)
Fully office based
1 st line telephone response
Answer the telephone to take fuel orders
Raise tickets for fuel orders
Process orders for Transport to deliver
Take payments over the phone
Direct calls to the relevant departments
Process group orders
Transfer tickets to other depots
Cover for raising repeat order tickets
Regular internal communication
Covering other duties as and when required
About you:
Experience in a similar role (desirable) xxuwjjq
Inbound telephone experience (desirable)
Customer service experience
Good administrative skills
Good communication skills
Highly organised
IT literate
Awareness of data protection principles
Willing to learn about the business and progress
Able to work under pressure
Able to prioritise and manage own workload