Actaris Site Servicces are currently working with a well-established client who is seeking a Resident Liaison Officer to join their planned maintenance team in the North London and Essex area. This role focuses on external projects including window and roofing replacements. * Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents. * Condition Surveys: Conduct surveys to assess property conditions prior to and post-work. * Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships. * Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines. * Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved. Key Skills & Experience: * Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects. * Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors. * Strong IT skills to manage scheduling, reporting, and communication. * A proactive and customer-focused approach to problem-solving. * Ability to work well within a team and manage multiple tasks simultaneously This is a temp to perm position. with a perm salary between 28k-35k dependent on experience car allowance Please send cvs to be considered for this position