Full Time, Permanent
We have an excellent opportunity for a proactive and motivated Customer Service Team Leader to join our Operations team, based from our office in Basildon, Essex.
About the Role
As the Customer Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels including phone, email, video, social, correspondence.
Working to deliver the best quality service, youll lead, motivate, and manage team performance, promoting best practice, innovation, and a strong right first time quality culture. The role includes supporting KPI performance, monitoring risks, improving productivity, and ensuring effective use of IT systems and reporting.
You will coach and develop team members, hold regular team meetings, resolve customer complaints, support cost reviews, and contribute to wider business targets such as turnover, absence, and diversity.
About You
You will bring proven experience working within a social housing repairs environment, with a strong understanding of the pressures and priorities involved in delivering high-quality services to residents. You will have previous experience leading and managing a small team, demon...