Overview
This is an exciting opportunity to progress the Health Inequalities Agenda within the Trust, delivering a digital inclusion service and implementing interventions that address inequalities in access, care and outcomes, creating sustainable change for patients. The purpose of this role is to support patients who are likely to experience blocks to how they access or experience care and the aim is to provide equitable access to care for all our patients and advancing the NHS Digital Inclusion strategy.
Main duties of the job
* Establish links with community service providers and gain up-to-date knowledge of the services they provide to reduce digital exclusion.
* Support patients who are digitally excluded to access training and resources and help them develop the skills and confidence to access virtual care and electronic systems.
* Be proactive in identifying opportunities to reduce digital exclusion, improve the uptake of digital care and self-management of health and wellbeing.
* Work in close collaboration with colleagues across the Trust, in the community and local authority partners.
* This is primarily a patient-facing role with direct contact with inpatients and outpatients.
Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, colleagues, and community. We value everyone’s contribution in supporting exceptional, person-centred care. We are committed to diversity, learning, and staff wellbeing, with a broad package of staff benefits and opportunities for development.
Details about living in Bath, the Dyson Cancer Centre, and our commitment to research are available in the job pack and on our site.
Detailed Job Description And Main Responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person specification
Qualifications And Experience
Essential criteria
* Educated to diploma level or equivalent level of experience
* Experience of working with people with care and support needs
Desirable criteria
* Experience in a personalised care role
* Knowledge of NHS 10 year plan
Skills
Essential criteria
* Excellent interpersonal skills
* Excellent IT skills
Desirable criteria
* MECC training
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* Patient Access Navigator JD (PDF, 472.4KB)
* Join the RUH (PDF, 1.1MB)
Further details / informal visits contact
Name Kelly Lycett
Job title Digital Inclusion Manager
Email k.lycett@nhs.net
Telephone 07350395425
Availability / Miscellaneous
Available during office hours: 09:00-17:00
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other, Information Technology, and Management
Industries
* Hospitals and Health Care
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