Our client is a well-established supplier of high-quality automotive tools, workshop equipment and specialist technical products for the UK trade market. Known for their reliability, technical expertise, and excellent customer support, they operate a dedicated Service Centre that ensures the performance and longevity of their products.
Following recent relocation to Wellingborough, an exciting opportunity has arisen for a Workshop Engineer (Service Centre Technician) to join their growing Service Centre team. This is a hands‑on, technical role offering long‑term career potential in a supportive environment.
Reporting to the Service Centre Manager, the Workshop Engineer will handle customer returns, carry out product repairs, and provide technical support across a range of branded and outsourced products. The role involves assessing, repairing, refurbishing, and processing equipment to high standards, while liaising with both customers and suppliers.
Overview
* Process customer returns accurately, efficiently, and in a timely manner.
* Handle warranty and non-warranty repairs, issuing replacements as required.
* Liaise with suppliers regarding warranty and non-warranty returns.
* Assess products, prepare quotations, and carry out technical repairs.
* Inspect and recondition products through the internal recycling scheme.
* Collaborate with the Product Department on new product launches, including testing, quality review, spares requirements, manual proofing, and warranty processes.
* Maintain and develop processes to support efficient departmental workflow.
* Communicate with customers via phone and email regarding technical queries and quotations.
* Maintain a clean and safe working environment, adhering to Health & Safety policies and using appropriate PPE.
* Safely undertake manual handling tasks using pallet trucks and other mechanical handling equipment.
Requirements
* Technically minded, ideally with experience repairing tools or equipment.
* Candidates with technical experience from other industries will also be considered.
* Strong verbal and written communication skills.
* Reliable with a proven track record of attendance and dependability.
* Able to prioritise and manage workload effectively.
* Proactive, detail-oriented, and comfortable in a hands‑on, fast‑paced environment.
Salary and benefits
* £32,000 - £35,000, dependent on experience
* Hours: 8:30am - 5:00pm (1-hour lunch)
* 25 days holiday + bank holidays
* Healthcare benefits
* Company sick pay scheme
* Opportunities for training and career development
* Supportive working environment with long‑term progression potential
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