LUSH Southampton Sales and Party Ambassador
Application Deadline: 3 May 2026
Department: Retail
Employment Type: Seasonal - Full Time
Location: Southampton
Reporting To: Abi Boyce – Manager (she/they), Izzy Butler – Trainee (She/they)
Compensation: £13.45 / hour
Description
In this role, you’ll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in‑store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well‑supported through training and development to grow your skills.
Hours available: 12‑30 hours per week
Interview Date: Ongoing from 27/4/26
Training: 19th – 21st May at 5:30pm – 7:30pm
Start Date: Friday 27th March 2026
We are looking for candidates passionate about customer interactions and experience who will bring fun energy and magic to our shop floor!
Key Responsibilities
* Greet customers warmly and create a welcoming store environment including hands‑on demonstrations and in‑store services such as scalp and arm massages
* Engage with customers to understand their needs, provide personalised recommendations, and offer lasting impressions.
* Deliver exceptional customer service by using in‑depth product knowledge and offering tailored samples.
* Hosting in‑store events and parties, providing a memorable and inclusive experience for customers.
* Maintain a clean, tidy, and visually appealing shop floor.
* Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
* Manage stock levels efficiently, ensuring shelves are well‑stocked and ready for our customers to shop from.
* Actively control store costs, such as product waste, to help meet the shop’s budget.
* Participate in ongoing training and development to enhance product knowledge and customer service skills.
* Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
Customer Experience
Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5‑star experiences. Our stores are designed to be havens of kindness, aiming to make every customer’s day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Teamwork
Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.
Communication
Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team’s success on the shop floor.
Benefits
* Holiday allowance
* 50% discount on Lush products and spa treatments
* Profit-based bonus
* Complimentary spa treatment*
* Pension scheme
* Paid day off for your birthday
* Cycle to work scheme
* Discounted rail and bus season tickets
* Employee assistance programme
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Flexible working
* Tailored gender‑affirming care*
*qualifying period/hours required
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