Do you have a confident manner, excellent attention to detail, and are comfortable with the use of ERPs (such as SAP or Sage), CRMs, or other IT-based systems?
Our Aluspec brand, part of the dormakaba UK group, is seeking an additional Customer Support Coordinator (also known as Trade Counter Sales Assistant) to join our Brignorth branch in Shropshire.
A job that matters: Your Tasks
Our Sales Support Coordinators handle all internal and external customer inquiries related to parts and components used in the installation, maintenance, and repair of automatic and manual doors from various manufacturers. The role involves taking orders for parts and technical systems via email or phone, requiring attention to detail and accuracy to ensure customer satisfaction. You will manage orders from third-party businesses, our external sales team, and handle customer credit inquiries, stock queries, and other door hardware-related matters.
We seek someone who stays updated with industry innovations and products, possessing technical aptitude, curiosity, and an interest in our business offerings. Additionally, the ideal candidate will take ownership and deliver exceptional internal sales support to become the preferred supplier for every client, regardless of their needs.
Hours of work: 08:00-17:00 Monday-Thursday, 08:00-15:00 Friday.
An experience that matters: Your Skills
* Experience in a fast-paced, office-based customer service environment with excellent attention to detail and high accuracy in data entry.
* Knowledge of ERP, MRP, CRM, or other online order processing systems (e.g., SAP, Sage).
* Strong communication and organizational skills, with the ability to build good relationships with internal and external stakeholders.
* A desire to learn about the technical aspects of our product range to provide top-tier support to customers.
A workplace that matters: Our offering
At dormakaba, a globally successful company with a family business culture, we employ over 15,000 people worldwide. In the UK, we provide numerous development and training opportunities for over 330 employees across various locations.
Benefits
We value our employees and offer an attractive salary along with benefits such as:
* 25 days of annual leave plus bank holidays
* Holiday Purchase Scheme (buy up to 3 additional days annually)
* Early finish at 3 pm on Fridays
* Enhanced Salary Sacrifice Pension Scheme (employee contributes 3%, employer contributes 6%)
* Life Assurance
* Healthcare support, including Employee Support and Assistance Program
* Health & Wellbeing App with Digital GP Service
* Enhanced maternity and paternity leave after qualifying period
* Access to LinkedIn Learning
* Employee Discount Scheme
Interested? Follow the link to apply online (vacancy listed as Trade Counter Sales). We look forward to hearing from you!
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