CUSTOMER OPERATIONS SUPERVISOR
Carbon60 is looking to recruit a Customer Operations Supervisor to work for a leading Specialised Industrial Service Provider based in Malton.
ROLE: Customer Operations Supervisor
PAY RATE: between £13.46/hr - £15.38/hr, between £28,000 - £32,000 per annum
JOB TYPE: temp to perm
LOCATION: Malton (YO17)
HOURS: Full time, Monday to Friday, 8.30am - 5pm, 40 hours per week, 30 min break
THE ROLE:
* When Customer Operations Manager is off-site, oversee team operation on-site in their absence to ensure consistent service requirements are met for the customer, additional duties will be addressed with the manager during assignment.
* Use order book to expedite orders and speak to suppliers on a daily basis to ensure orders are on schedule.
* Placing orders within necessary timeframes, ensuring best lead time, price and delivery times.
* Assist stores colleagues with booking in goods/deliveries, correctly allocating stock into the storeroom.
* Providing excellent customer service and assistance to the engineers on-site who attend the office.
* Completing necessary steps to enable any non-stocked parts to be sourced, assessing price, lead time and delivery speed and uploaded to the stock systems.
* Ordering stock required from suppliers.
* Complete manual handling of stock from deliveries to storeroom including heavier items such as motors, pumps, gas bottles.
THE SUCCESSFUL CANDIDATE:
* Competent in basic IT Skills - monitoring emails, data entry, using the stock ordering systems.
* Must be comfortable in a fast-paced and high-pressured environment.
* Must have excellent communication skills and comfortable in a customer-facing role.
* Experience in storerooms /stores activities desirable but not essential, preferred for familiarity with the working environment.
* Be able to meet the physical demands of the manual handling required in the role.
* Prior experience in procurement or office environments, more so in an engineering, supply chain, MRO environment highly beneficial.
* Supervisory experience is beneficial.
* Please be aware that the Sofina site is a slaughterhouse with butchery completed onsite.
Application by CV or call Paloma Lopez at Carbon60 on 07767 246 863.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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