Trainee Train Conductor - Multiple Locations
Job Introduction
Looking for a career that will take you in new directions? Become a Southeastern Train Conductor.
* Imagine the pride you’ll feel when your customer service skills and problem solving keeps hundreds of journeys running smoothly.
* Our training will take you from trainee to train Conductor and give you a nationally-recognised qualification.
* Enjoy a career that comes with great pay and benefits, a real sense of ownership, and where every shift is a chance to create a connection.
Can you move people? Apply now.
Role Responsibility
What you’ll do
Make sure passengers feel welcome, comfortable and safe on our trains. This means greeting people as they step on board, checking and issuing tickets, communicating with the train driver, and dealing with any problem that comes your way.
Of course, sometimes there are issues with tickets or delays, which can be difficult for passengers. It’s up to you to keep them informed and do your best to help them get where they need to be.
Your home base will be Tonbridge and you need to live within a 15 mile radius of this depot.
Your Training
* As a Trainee Conductor, you’ll be enrolled into our Conductor Apprenticeship Programme.
* You’ll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures.
Your Shifts
* You will work a varied shift pattern, which includes weekends, bank holidays and nights.
* Shifts can start before the first train departs in the morning, and some shifts will finish after the last train has dispatched at night.
The Ideal Candidate
The experience you’ll need
You don’t need railway experience to do this role. We’re looking for people from all backgrounds to join our team.
All you need is:
* a passion for making every passenger's journey the best it can be
* face-to-face customer service experience
* experience taking payments and handling cash
* excellent communication and good IT skills
* the ability to make good decisions, problem solve and use your initiative
* resilience and the ability to be calm and professional under pressure.
However, we can only consider your application if you live within a 15-mile radius of the depot you’re applying for.
Other Things to Know
* This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
* All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
* If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Along with your salary, the rewards you’ll get include:
* a final salary pension
* 28 days annual leave allowance (including bank holidays)
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
Salary: £24,150 rising to £34,649 after a year’s service from completion of training.
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