Join to apply for the Customer Experience Assistant role at Southway Housing Trust
1 day ago Be among the first 25 applicants
Join to apply for the Customer Experience Assistant role at Southway Housing Trust
Get AI-powered advice on this job and more exclusive features.
Location: Hybrid and Didsbury, ManchesterSalary Band 2 - £27,000 to £29,569 Full time / 35 hours per week / PermanentAgile working with minimum 2 Days per week in the Office(Fully office-based throughout the training period)
About UsSouthway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities,?Southway manages over 6,500 homes across Greater Manchester.
Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations.
The RoleThe Customer Experience Assistant will provide a range of administrative and investigatory support to the Customer Experience Team in relation to a wide range of feedback received from Customers. You will respond to enquiries over the phone, digitally or through social media from customers, colleagues and other stakeholders including local Councilors' and MPs. The role will include monitoring and updating various systems ensuring record keeping is of an excellent standard and supporting the Customer Experience Specialists to ensure customers receive regular updates and checks are made to ensure that complaint resolution actions are carried out.
CandidatesAn exciting opportunity has arisen in the Customer Experience Team for a Customer Experience Assistant and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme, and 25 days holiday increasing to 30 days. You will be passionate about delivering a brilliant service for our customers and have a proactive and creative approach to problem solving. You will be solutions focused, resilient and flexible with exceptional customer care skills with the ability to empathise and engage with customers.
Closing Date: Tuesday 2 September 2025Interview Date: Tuesday 9 September 2025
For an informal discussion please contact Johnny Turner, Customer Experience Manager on .
Strictly no agencies.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
All applicants who have a disability or from an ethnic minority background or ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form. Please let us know about any special arrangements you would like us to make if you are invited in for an interview.
We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community.
All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Non-profit Organizations
Referrals increase your chances of interviewing at Southway Housing Trust by 2x
Sign in to set job alerts for “Customer Assistant” roles.
Salford, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 1 day ago
Customer Service Assistant - Retail - Manchester -Talent BankNew
Manchester, England, United Kingdom 51 minutes ago
Customer Service Specialist - Point of Sale (Hybrid)
Manchester, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 1 month ago
Warrington, England, United Kingdom 5 days ago
Ashton-Under-Lyne, England, United Kingdom 3 days ago
Stockport, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 4 days ago
Bolton, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 2 days ago
Manchester, England, United Kingdom 1 month ago
Manchester Area, United Kingdom 3 weeks ago
Stockport, England, United Kingdom 5 days ago
Wilmslow, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 month ago
Atherton, England, United Kingdom 2 days ago
Customer Assistant - Fashion, Home & Beauty - Handforth
Wilmslow, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 days ago
Bolton, England, United Kingdom 5 days ago
Customer Assistant - Fashion, Home & Beauty - Handforth
Wilmslow, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Customer Assistant - Fashion, Home & Beauty - Handforth
Wilmslow, England, United Kingdom 2 weeks ago
Cheadle Hulme, England, United Kingdom 5 days ago
Customer Service Representative (Macclesfield, Manchester, UK)
Manchester, England, United Kingdom 5 days ago
Customer Assistant - Fashion, Home & Beauty - Handforth
Wilmslow, England, United Kingdom 2 weeks ago
Senior Customer Service Representative (Automotive) (f/m/x)
Manchester, England, United Kingdom 2 days ago
Customer Assistant - Food - Bury The Rock
Manchester, England, United Kingdom 5 days ago
Warrington, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 2 days ago
Customer Assistant - Fashion, Home & Beauty Outlet - Warrington Riverside Outlet
Warrington, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr