Applications are invited for the above post based within the Maternity department. The post holder will provide an efficient, friendly and above all confidential reception service to the unit, as well as efficient and effective data entry to support the various computer systems used in the department. You will also work closely with medical professionals including Doctors, Nurses, Midwives and GPs providing support where necessary.
The applicant will have excellent communication/interpersonal skills, a good telephone manner and indicate an ability and a willingness to support other team members. IT skills, previous clerical experience, and experience of data entry are essential. Knowledge of Careflow and experience of working in a hospital/care environment are desirable.
This is an opportunity for an enthusiastic, committed individual to join an established team within the Maternity unit.
Working pattern 6 hour shifts working a rota over 7 days inclusive of all bank holidays.
Informal enquiries welcomed by Leona Parkinson, Administration Manager on 0191 445 3428.
Main duties of the job
The post holder will provide a high quality clerical service to the Maternity reception with the aim to facilitate and enhance the quality and availability of patient information to the Clinical and Administration Team.
About us
Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.
Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.
We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.
Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.
We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.
The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.
Job responsibilities
* To provide an efficient and friendly service to patients, visitors and colleagues, handling enquiries promptly.
* To ensure all patient details entered onto Careflow are correct and carried out in a timely manner.
* To assist nursing and midwifery staff in ensuring that the highest possible standard of patient care is achieved.
* To maintain confidentiality.
* To provide an efficient and friendly service to patients, visitors and colleagues either at reception or by telephone.
* To liaise with staff on the unit and hospital security staff to ensure the safety and security of mothers and babies on the unit.
* To liaise with wards regarding Admissions, Transfers and Discharges and prepare relevant documentation and enter data onto Careflow.
* To coordinate and distribute discharges to appropriate health care professionals.
* Coordinating and tracking patient notes (requesting/ locating, tracking on filefast, notes transfer/return and orphan filing) or information.
Person Specification
Experience
* Ability to maintain a comprehensive filing system and of maintaining/preparing accurate documentation records.
* Administrative experience, preferably within a health and social setting.
* Ability to work as part of a team and on own initiative
* Experience of working in a reception
* Previous experience of Careflow. (2)
* Previous experience within an acute hospital setting/NHS experience
Skills
* IT and keyboard skills with a working knowledge of Microsoft Office and Windows
* Good interpersonal skills with professionals and the public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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