Description Are you passionate about managing strategic initiatives in a complex and ambiguous space? Amazon is revolutionizing the vehicle discovery and shopping experience, connecting customers with their ideal vehicle. As a "Sr. Customer Solutions Manager" you will lead complex, product-led compliance initiatives in the Automotive sector. This role will operate at the intersection of Product, Program, Partner Management, and Ops teams, defining the seller experience, aligning SOPs, and creating KPIs and audit mechanisms to measure and improve seller satisfaction. The ideal candidate is a strong thinker with deep leadership skills, product understanding, capable of translating ambiguous requirements into scalable, customer-centric solutions and processes. You will operate as a single-threaded owner for end-to-end seller satisfaction and performance, ensuring product roadmap, CX initiatives, seller processes, and vendor integrations enable success of Automotive sellers on Amazon. This role requires high judgement, comfort with ambiguity, and the ability to collaborate with senior leaders, while delivering in a fast-paced environment. Key job responsibilities - Own the vision, strategy, and execution of seller experience and benchmarking initiatives across multiple segments in multiple countries. - Simplify complex seller solutions with innovative approaches that enable scale without compromising seller experience on Amazon. - Act as the single-threaded owner for seller experience product capabilities, post order SOPs, and customer experience improvement initiatives. - Define Automotive seller satisfaction and benchmarking KPIs from scratch, and create audit mechanisms to monitor performance. - Drive cross-functional alignment across Product, Engineering, Legal, Partner management and Business development teams. - Lead executive-level reviews, writing high-quality narratives, decision documents, and risk assessments - Anticipate upcoming country launches and guide strategy to address future needs proactively A day in the life You will work with Product, Partner Management, Business Development, and customer success teams to define seller solutions initiatives, and convert them into business requirements, prioritized roadmaps, and execution plans. You will regularly brief senior leadership on seller satisfaction, product trade-offs, and investment needs, shaping long-term strategy aligned with business growth. You will create and establish metrics to monitor seller experience, compliance, operational performance, and establish audit and escalations mechanisms as needed. You will leverage your knowledge of the topic to proactively find opportunities to improve customer and seller experience. About the team This role explores opportunities to innovate in the automotive space. Our team aims to raise the bar on the car buying experience for end customers, while enabling industry partners to drive growth efficiently by leveraging Amazon's capabilities. Basic Qualifications - Bachelor's degree, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive) - Experience working across teams and influencing teams that are not your own - Experience using data and metrics to determine and drive improvements - Experience owning strategic initiatives, end to end delivery, and communicating results to senior leadership - Strong experience in analytics, management, product, operations, or related roles - Demonstrated experience leading large-scale, cross-functional, product-driven programs - Proven ability to operate effectively in ambiguous, highly regulated environments. Preferred Qualifications - Experience in defining and managing experience programs and product requirements in marketplaces. - Knowledge of UK Automotive industry technical landscape. - Multi lingual capabilities with demonstrated expertise in shaping seller-facing features. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy\_page ) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. 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