Job Description Do you want to work in a dynamic and supportive team? Does hybrid working appeal to you? Would you like to work for a well renowned and valued company? If so, please get in touch today! Hooray just might have the perfect role for you! Our client in Gloucester is a leading technology business and is widely regarded as a major player in their industry. Known for their quality of service and an extensive product range, the business is on course to achieve astronomical levels of growth, recently becoming a B Corp certified company, they’re on the hunt for a 2 nd Line IT Support Engineer to join their team. On offer is a competitive salary and other benefits: Benefits: Free onsite parking Flexible working Ongoing training and support Inclusive and supportive work environment Regular company events Private medical insurance Retail discounts Your Responsibilities as a 2 nd Line IT Support Engineer will include: Provide 2 nd Line desktop support to users in response to tickets raised by phone, email, or instant chat. Liaise with 3 rd parties: Software and system suppliers that you need to escalate issues to Visting sites where needed to resolve issues raised. Investigate and resolve issues and problems by working with the client, in house team and or 3 rd party suppliers. Manage your own workload of tickets, ensuring SLAs are met. Ensuring client confidentiality is always kept. Your Skills & Experience: Windows Desktop: Including windows 10 and 11. Apple Mac knowledge Microsoft 365 environment including office 365 and Azure AD Networking, LAN, WAN and Firewalls Google workspace knowledge Great communication skills in all areas *If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV and we promise to get back to you. *Hooray is acting as an agency on behalf of the client for this position. *Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body. *DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL! T&Cs APPLY!