Location:
Thorpe Park,
Hours:
Full time, part time, weekends & holidays
Contract Type:
Seasonal, until November 2025
In this role, you will be responsible for ensuring all Cabins guests are checked into the Hotel correctly and that you are following all key accountability of a Hotel Night Porter
Responsibilities
* Checking Guests In & Out of the Cabins
* Stocking the Cabins Shop
* Correctly storing luggage and taking it to the Cabins for arrival guests
* Ensuring KPI surveys are filled out by all guests checking out of the Cabins
* Making sure standards are kept to their highest level by completing the daily & weekly check list in full
* Cleaning all guest areas overnight to ensure it is ready for the next days operation
* Effectively dealing with guests feedback or minor issues
* Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings
* Providing guests with all the correct information about there stay at Thorpe Shark Cabins
Qualifications & Experience
No previous experience required
, just
enthusiasm
and
eagerness
to learn
Show us you're
guest obsessed
by being
positive
and
helpful
.
Go together to show our guests that's you care
Please note, this role will require a DBS to take place upon acceptance of the role.
Benefits
* Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
* 25% discount in our retail shops and restaurants
* 40% discount online off LEGO, and much more
* Free bus from Staines station for all employees
* Fortnightly pay
* Free staff parking
* Ongoing training & development to have a longer-term career in Merlin
* Access to Perks at Work which 30,000+ national & local employee discounts
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at - and one of the team will get back to you as soon as possible.