Case Administrator (Probation Service) – Liverpool
Our client, a reputable organisation within the Probation Service, is hiring for a full-time temporary Case Administrator in Liverpool. This role offers an exciting opportunity to support vital community work, ensuring efficient case management and administrative processes.
What you’ll be doing:
* Setting up and maintaining accurate records on probation and victim databases.
* Managing referrals and fostering effective relationships with offender management teams, victims, and external agencies.
* Preparing and collating case files, records, and management information.
* Handling communications via telephone, email, and paper, ensuring confidentiality at all times.
* Providing reception and telephone enquiry support.
* Acting as a point of contact for specialist areas within the team.
* Assisting with practical arrangements such as appointments and sentence plan implementations.
* Carrying out enforcement administration and financial record‑keeping.
* Organising resources, equipment and facilities for case management.
* Supporting meetings through agenda organisation, minute‑taking and follow‑up.
* Upholding health and safety policies and safeguarding responsibilities.
* Demonstrating pro‑social behaviour and working in line with the organisation’s values.
What you’ll bring:
* Strong IT skills, including proficiency in MS Word and basic Excel.
* Excellent verbal and written communication skills.
* Ability to work independently and use initiative.
* Good organisational skills and attention to detail.
* Ability to handle sensitive information with discretion.
* Resilience and professionalism when engaging with individuals in challenging situations.
Additional details:
* Location: Liverpool
* Contract: until 31/12/26, with potential extension
* Working hours: 37 per week, Mon‑Fri 9‑5, with occasional evening shifts on a rota basis
* Pay rate: £12.71 per hour
* This role involves some out‑of‑hours work and requires adherence to all confidentiality and safeguarding policies.
Ideal candidates will also have:
* Experience in administrative roles within complex environments.
* Ability to communicate effectively with a diverse range of people, including those in distress or displaying challenging behaviour.
* Basic numeric skills and experience working with databases.
Eligibility & Requirements:
* All candidates will undergo security checks.
* HMPPS vetting process required, which can take approximately 6 weeks.
* Successful applicants cannot start until all clearances are in place.
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