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Location
Bristol or Birmingham - Hybrid working 3 days in the office, 2 wherever.
* 12-Months FTC**
Location
Bristol or Birmingham - Hybrid working 3 days in the office, 2 wherever.
Why This Job Matters:
The new People and HR Service Delivery function enables and operationalises HR processes to ensure a consistent, high-quality colleague experience. As the primary gateway for all HR-related needs—serving both colleagues and people managers—it focuses on delivering efficient, end-to-end employment cycle processes. Our goal is to provide vital HR services that drive outstanding experiences for all.
The primary focus of this role is to support the delivery of projects and change initiatives across People & HR Service Delivery. This role will also play a key part in establishing a Programme Management Office to support the execution of the People & Culture strategy. It will help implement standardised, robust project approaches that ensure clear visibility of progress, effective delivery, and minimal risk—while reducing reliance on ad-hoc or shadow resources.
What You'll Be Doing
* Collaborate with internal teams to support the delivery of projects, ensuring they meet agreed criteria and timelines.
* Assist in engaging key stakeholders, including internal teams, colleagues, and external partners, to ensure smooth integration of project deliverables into the operational People & HR Service Delivery environment.
* Facilitate clear communication and effective collaboration across all involved parties.
* Support the planning, execution, and follow-up of continuous improvement events, ensuring completion of actions, deployment of improvements, and measurement of outcomes.
* Take lead responsibility for maintaining and standardising HR process documentation (e.g. process flows, standard work, maturity matrices).
* Work closely with team leads to ensure consistent documentation standards.
* Assist with change initiatives, including training, communications, and change enablement activities to drive successful adoption.
* Support the integration of change into day-to-day operations.
* Support the development of training and educational materials.
* Create engaging visual aids and reminders to reinforce key learning and process changes.
The Skills You'll Need To Succeed
* Proven ability to support timely project delivery aligned with business objectives.
* Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
* Skilled in project scoping, planning, and execution.
* Experience in building strong relationships and collaborating effectively with stakeholders to understand and deliver on their needs.
* Comfortable engaging with cross-functional teams and senior leaders.
* Able to adapt quickly to shifting business priorities and thrive in ambiguous or evolving environments.
* Proven experience in managing or supporting a Programme Management Office, delivering change or continuous improvement projects.
* Demonstrated ability to develop and manage internal communication and engagement campaigns—translating complex plans into simple, engaging messages for a range of audiences.
Preferred:
* Knowledge of HR processes and systems, especially SAP SuccessFactors.
* Experience in change management, colleague experience, or experience management—ideally within a People & Culture function.
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
A Few Points To Note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don’t Meet Every Single Requirement:
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Telecommunications
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