Job Title
Ward Clerk on Medical Day Case
Location
Specialty Medicine, Worcestershire Royal Hospital
Employment
Full Time 37.5 hrs
Permanent
THIS ADVERTISEMENT IS CURRENTLY ONLY OPEN FOR CANDIDATES FROM HEREFORD AND WORCESTERSHIRE NHS
Overview
An exciting opportunity has arisen for a Ward Clerk on Medical Day Case. Medical Day Case is a fast‑paced unit delivering a range of specialist drugs and treatments to our patients.
The ideal candidates will preferably have experience of working within a hospital environment. This post is aimed at an individual who has a willingness to learn, enjoys being busy and likes a challenge.
You will have a flexible approach to this role to enable the needs of the service to be met. The ability to organise your workload and the ability to meet deadlines is essential.
This post often involves being the first point of contact for patients, relatives and visitors and a calm, sensitive, friendly attitude is paramount.
You will be a core member of the unit and you will need to be robust and dynamic to meet the demands of your role, only the most motivated, enthusiastic and adaptable of candidates should apply.
You will work as part of a motivated caring team and be seen as a valued member of staff.
Working Pattern
Monday to Friday
Contact
Jane Davies
Ward Administrator
Email: Jane.davies53@nhs.net
Key Duties
* Receiving new patients and admitting them onto the unit using the relevant IT systems and printing the appropriate admission paperwork/labels.
* Ensuring patients are aware of their next appointment and discharging them from the system.
* Checking case notes, tidying and preparing them for scanning at the scan centre.
* Answering several phones on the unit in a professional manner and conveying messages to the appropriate person.
* Photocopying, scanning and ordering paperwork required for the unit.
Assigned Tasks within Unit/Department
* Assist unit with managing the calendars and diaries on the unit. Communicate with other departments, memos to staff, etc.
* Assist with reception and liaise with patients/relatives as requested by nursing staff.
* Work collaboratively as part of an integrated team.
* Organise own day‑to‑day work tasks showing an ability to prioritise in order to achieve set timescales.
* Ability to make decisions and take actions within the unit environment relating to telephone and routine enquiries, whilst receiving support and supervision.
Person Specification
Qualifications – Essential
* Good general education e.g. GCSE English and Maths A–C.
Experience – Essential
* Previous clerical or reception experience preferably in a hospital environment or customer service environment. Basic typing and keyboard skills.
Desirable
* Previous ward clerk or clerical team assistance experience.
* Familiar with patient administration information systems.
* Ability to manage own workload and work on own initiative.
* Ability to work alone and as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer Details
Worcestershire Acute Hospitals NHS Trust
Charles Hastings Way
Worcester
Worcestershire
WR5 1DD
Pay and Contract
Band 2
Salary: £24,465 a year
Contract: Permanent, Full‑time, Flexible working
Work Address: Charles Hastings Way, Worcester, Worcestershire, WR5 1DD
Reference Number
C9365-25-1018
Job Location
Charles Hastings Way, Worcester, Worcestershire, WR5 1DD
Details Date Posted
18 November 2025
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