Overview
We are seeking to appoint a Systems and Coordinator to join the Housing Services Department to contribute to the day-to-day operations of all housing software and systems that enable the allocation and management of around 5000 bedspaces.
You will assist the Housing IT Systems and Administration Manager and Housing Systems and Administration Officer with the daily management of all student accommodation-related systems. This will include the Star-Rez database, the online shop, interaction with Unit 4 and Oracle central database, Web Content Manager and other University systems. Working as part of a team, you will provide up-to-date and accurate information, advice and guidance to students, managers and staff at all levels on a specified range of services, procedures or policies.
Your main focus will be for the administration of the rent rebate process, the administration of student charges as well as management of housing waiting lists. You will also ensure that Housing Social Media Content is up to date. You will produce information for training and guidance for the Summer Assistants and regularly liaise with service users and operational teams in relation to queries and requests.
About You
Ideally, you will have had prior experience in social media applications including Canva Suite, Instagram and Discord. You will have outstanding interpersonal and administration skills as well as competent IT skills to effectively manage your workload, mainly on MS Suite. You will have confidence in working with internal and external partners on a regular basis. You will take ownership of service requests and enquiries received by the Systems Team. You will be proactive in supporting the wider team and suggesting improvements when and where appropriate.
About Our Division
The Estates, Facilities and Commercial Services Division is vibrant and dynamic. We are continuously adapting to change and the needs of our Students, Faculty, Visitors, and Permanent staff to deliver a great service. We work behind-the-scenes to ensure an on-site positive experience for all. Over the last 5 years we have developed the East Slope, and are developing the West Slope: a mix of student housing and spaces for learning, socialising, and student wellbeing services. We are also working on Sustainability Sussex. Our vision is clear and our strategic goal is for this University to be one of the most sustainable universities in the world.
Please find further information regarding the division at Estates, Facilities and Commercial Services: University of Sussex.
Why work here
Our university is situated off the A27, next to the South Downs. We offer a 150-acre campus with accessibility by public transport; Falmer train station is a five-minute walk to campus and several bus stops are located on campus. We have dedicated cycling paths and offer a cycle to work scheme.
Sussex is a renowned, multi-accredited, research-led International University. We value the diversity of its staff and students, and welcome applicants from all backgrounds. The University requires that work undertaken for the University is performed in the UK.
Visa Sponsorship Queries: This role is not eligible for sponsorship under the Skilled Worker route.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Higher Education
Find out more about our reward and benefits package. Equality, diversity and inclusion information is available. For informal enquiries, please contact Stephen Cotton (s.cotton@sussex.ac.uk).
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