Overview
Operations Manager - Fulfilment Services
Are you a motivated, hands-on leader with strong planning and organisational skills? Do you have proven experience in a service-led operational management role? Here presents an opportunity for an experienced operational leader to help lead and shape the future of fulfilment services across the UK and Europe within a progressive company with year-on-year growth. The role comes with a competitive salary and clear opportunities for professional development. It can be managed remotely with the need to travel around the UK and Europe when required. As a key player in a dynamic and evolving business, you'll be instrumental in delivering operational excellence across existing and new client contracts - supporting growth, service quality, and innovation in a fast-paced environment.
Responsibilities
* Leading and developing fulfilment operations across employed and self-employed teams
* Ensuring service excellence across all fulfilment contracts
* Acting as the escalation point for operational issues and lead resolution
* Coordinating large operational projects and managing external contractors
* Working closely with the Sales department to support new business and generate revenue growth
* Creating and delivering training for operational teams
* Conducting customer visits and ensure client satisfaction
* Managing and interpreting operational data to drive performance
Qualifications
* 5 GCSEs (Grade C or above) or equivalent
* HNC, NVQ or relevant technical accreditation
* Full UK Driving Licence & Valid Passport
* Experience with ERP systems would be an advantage
If you're ready to make your mark and help lead the growth of a rapidly expanding fulfilment division, please get in touch today for more information or APPLY NOW!
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