Better places, thriving communities.
Operational Trainer
40 hours per week
Salary: £37,
Job objectives and responsibilities
The Training Team is a vital part of Learning and Development, proudly supporting the Mitie Care & Custody Senior Leadership Team in their mission to ensure that all colleagues, both new and existing are fully equipped to perform their roles and empowered to reach their full potential. As a role model, you will be inclusive, positive, and engaging, consistently championing the principles of ‘You are Mitie' and going the extra mile for your learners. In close collaboration with Training Managers, fellow trainers, Operational Management, QHSE, the Home Office, and the Mitie Group L&D team, this role demands autonomy, enthusiasm, and a commitment to delivering excellence every day across all Care & Custody contracts.
Main duties and accountabilities:
1. Actively contribute to the Training Team by role-modelling Mitie values, ‘You Are Mitie' principles, and professional standards, while constructively challenging behaviours that do not align.
2. Oversee the completion of the Centre's Training Plan, including the delivery of ITCs, non-operational staff training, refreshers, and more. Ensuring sufficient resources are available for all programmes.
3. Deliver training packages to cohorts of new and experienced Care & Custody colleagues, both virtually and in person, embedding best practice, ensuring compliance with legislative and contractual requirements, and completing relevant assessments.
4. Facilitate Train the Trainer programmes for Operational Coaches, Buddies, and Mentors.
5. Support the development of team members by leading ‘Upskilling' workshops for Operational Trainers.
6. Apply a range of training techniques tailored to diverse learning styles, neurodiversity, and individual needs.
7. Monitor delegate progress during training and provide constructive verbal and written feedback to support their development throughout foundational training.
8. Collaborate with the Training Support Team to maintain accurate records of individual training and assessments, including attendance tracking for recruitment, remuneration, and vetting purposes.
9. Conduct regular reviews of existing training materials and recommend updates to drive continuous improvement.
10. Assist the Training Manager in promoting training initiatives across the centre and Care & Custody, helping all staff reach their full potential.
11. Contribute to the design, development, review, and ongoing enhancement of bespoke Care & Custody learning packages, working closely with the Centre Training Manager, Regional Training Managers, and the wider Operational Training Team to ensure materials reflect current processes and policies.
12. Advocate for DCO apprenticeships in alignment with Mitie Group's apprenticeship strategy.
13. Take ownership of developing subject matter expertise in key areas such as Trauma-Informed Care, Safeguarding, Operational Processes, Information Technology, Mental Health First Aid, Social Values, Equality, Diversity, and Inclusion.
Person Specification
14. Minimum of 2 years' experience in a people-facing training role
15. At least 1 year's experience working autonomously and remotely within a fast-paced, constantly evolving environment as part of a wider team
16. Willingness to travel occasionally to other locations for training and development, including potential overnight stays
17. Proven experience using a variety of techniques to support training and development activities
18. Relevant and industry-recognised accreditations and qualifications (e.g., Level 3 Education and Training or equivalent), and/or previous coaching or teaching experience
19. Demonstrated ability to adapt behaviours, communication styles, and approaches to suit diverse audiences
20. Positive and self-motivated, with a strong commitment to promoting Mitie's core values
21. Strong administrative, record-keeping, and report-writing skills
22. Clear, confident, and effective written communication
23. Proficient in using Microsoft Office and related systems
24. Naturally curious, with a drive to continuously develop personal skills and knowledge
25. Approachable, engaging, and authentic communication style
26. Experience in a custodial or detention environment is beneficial but not essential
27. Instructor qualifications in Use of Force (Control and Restraint [C&R], Home Office Manual for Escorting Safely [HOMES], or Spontaneous Protection Enabling an Accelerated Response [SPEAR]), First Aid, Mental Health First Aid, or Health & Safety are desirable but not required
28. Previous line management experience is advantageous but not essential
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at .