Role – Tech Program Manager – London, UK, FTE –
Hybrid 4 days office
The Technical Program Manager will spearhead the development of Payments, Forex, and Core Banking platforms from the ground up, acting as the SPOC for the customer and driving delivery excellence. The role requires orchestrating multiple engineering streams, managing risks, defining roadmaps, leading SteerCo meetings, ensuring high‑quality deliverables, and strengthening customer engagement through transparency and value-driven outcomes.
1. Program Leadership & Delivery
2. Lead the end‑to‑end delivery of greenfield platforms across Payments, Forex, and Core Banking ecosystems, Define and manage program scope, milestones, timelines, deliverables, and dependencies., Drive engineering execution by coordinating product, architecture, development, QA, DevOps, and security teams., Establish and enforce strong program governance, tracking progress through KPIs, burn‑down charts, and delivery metrics.
3. Customer & Stakeholder Management
-Act as the single point of contact (SPOC) and trusted partner for the customer., Lead Steering Committee (SteerCo) reviews, CXO‑level presentations, and executive communication., Maintain strong customer relationships through proactive status updates, risk alerts, and solution proposals., Gather customer expectations and convert them into actionable program requirements.
4. Roadmap Definition & Value Realization
Define and maintain the product/program roadmap in alignment with customer's business goals., Identify opportunities for value adds, process optimization, automation, and platform innovation., Ensure the platform design supports scalability, performance, regulatory compliance, and operational resilience.
5. Risk, Compliance & Issue Management
Identify program risks, dependencies, and blockers early. Develop effective risk mitigation and contingency plans., Ensure adherence to regulatory, security, and compliance standards relevant to banking platforms., Maintain issue logs, decision logs, and escalation paths.
6. Communication & Reporting
7. Provide weekly and monthly program dashboards, highlighting progress, KPIs, risks, and achievements., Communicate across senior management, engineering teams, and customer stakeholders with clarity and precision., Facilitate collaboration across multi‑location teams and vendor partners.
Qualifications & Experience
* 10–18 years of experience in technology with at least 10+ years in Program/Project Management.
* Proven expertise delivering complex banking or financial services platforms (Payments, CBS, Treasury/Forex, etc.).
* Strong understanding of banking domain, APIs, microservices, cloud architecture, security, and integrations.
* Experience running large multi-stream transformation programs.
* Exceptional stakeholder management and communication skills.
Nice-to-Have
* PMP, PgMP, SAFe, or Agile certifications.
* Hands-on technical background in Java, .NET, cloud, or enterprise architecture.
* Experience working with global banks or fintechs.
* Exposure to regulatory frameworks (RBI, PCI-DSS, ISO 27001, etc.).
Key Competencies
* Program Leadership & Strategy
* Customer Engagement & Executive Communication
* Cross-Functional Team Management
* Problem Solving & Decision Making
* Banking Domain Knowledge
* Delivery Excellence
* Risk & Compliance Management
Value Engineering & Innovation