About this team The Strategic Security Services team is expanding within Citrix. Our mission is to proactively harden and protect our most strategic customers. We act as "white-glove" security partners for the world's most complex financial, healthcare, government, and critical infrastructure organizations. We are a team of deeply technical, risk-aware experts whose sole focus is to make these customers demonstrably more secure, reduce their risk, and in turn, protect their business. Position Overview As a Principal Security Strategist, you will be the primary security partner and advocate for a dedicated portfolio of strategic customers. You will leverage your deep expertise in the Citrix platform, including Citrix Virtual Apps and Desktops (CVAD) and NetScaler, to guide your customers through a continuous security improvement journey. This is not a traditional consulting role. You are a long-term, relationship-based advisor. Your goal is to move beyond reactive problem-solving and drive a proactive security posture through hands-on guidance, risk management, and strategic education. You will be your customers' trusted guide for security, from architecture and configuration to incident coordination. What You'll Be Doing • Serve as the named, high-touch security expert and security point of contact for your assigned customers. • Collaborate closely with the Account Technical Specialist (ATS) and other internal teams to ensure a unified customer experience. • Conduct security assessments, design reviews, and hardening workshops for Citrix customers. • Develop and maintain a prioritized Remediation Roadmap for each customer, and drive them toward execution. • Leverage and drive adoption of product telemetry to create and review customer-facing dashboards. • Report on security posture, risk reduction, and month-over-month improvements, culminating in an annual Security Executive Briefing. • Deliver security-focused educational content, including workshops, threat modeling sessions, and tabletop exercises to test customer incident response plans. • Contribute to our webinars and newsletters to provide security information at scale. • Act as the primary coordinator and approver for third-party security services during a critical security bulletin or customer incident. • Act as the "voice of the customer" for security, providing direct, actionable feedback to our Product and Engineering teams to make our core products more secure. Basic Qualifications • 8 years of experience in a senior, customer-facing technical role (e.g., Security Architect, Principal Consultant, or Senior Solutions Engineer). • Deep, demonstrable expertise in the architecture, security, and hardening of Citrix Virtual Apps and Desktops (CVAD). • Strong foundational knowledge of NetScaler (ADC) architecture, including Gateway, Authentication (nFactor), and WAF. • Broad, practical knowledge of IT security principles: Identity and Access Management (IAM), network security (firewalls, segmentation), application security, logging/SIEM, and risk management. • Exceptional communication and presentation skills. You must be able to explain complex technical risks to both C-level executives and senior engineers. • Proven ability to manage complex, high-pressure customer situations with sound, risk-aware judgment. • Ability to travel to customer sites, conferences, training and internal meetings. Preferred Qualifications • Relevant security certifications (CISSP, CISM, CISA, or similar). • Advanced expertise in NetScaler, particularly NetScaler Console Security Advisory and Application Firewall (WAF). • Experience in one or more of our key customer verticals (Financial Services, Healthcare, Government). • Experience delivering tabletop exercises, threat modeling, or security workshops. • Experience with public cloud (Azure, AWS, GCP) security and architecture About Us: Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the Bridge portal for assistance.