About Allica Bank
Allica is the UK’s fastest growing company – and the fastest‑growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, a major underserved opportunity in Fintech. Established SMEs are the backbone of local communities, representing over a third of our economy, yet have been largely neglected by both traditional high‑street banks and modern fintech providers.
Principal Accountabilities
* Provide day‑to‑day IT support via deskside, telephone, and remote technologies.
* Actively manage and prioritise the IT support queue in line with agreed SLAs.
* Deliver Joiner–Mover–Leaver (JML) processes including onboarding and off‑boarding activities.
* Administer and support Microsoft 365 technologies including Entra ID, Exchange Admin, SharePoint Admin, Teams Admin, Intune, Licensing, Autopilot, and Privileged Identity Management.
* Support hardware including Windows laptops, Macs, mobile devices, and meeting room equipment.
* Maintain accurate IT asset records and lifecycle management processes.
* Use ITSM tools to manage incidents, service requests, and knowledge articles, ensuring accurate categorisation, documentation, and closure.
* Identify opportunities to improve services through automation, AI adoption, training, and knowledge management.
* Work effectively at pace within a fast‑moving organisation while maintaining service excellence, clear communication, and a strong customer focus.
* Adhere to and promote security, risk, and compliance controls in all support activities (e.g. access management, device security, data handling).
Personal Attributes & Experience
* Strong hands‑on experience providing desktop support both on‑site and remotely.
* Significant experience supporting Microsoft 365 enterprise environments.
* Experience working within ITSM frameworks and service delivery best practices.
* Strong problem‑solving skills and ability to manage competing priorities.
* Customer‑focused with excellent communication skills.
Benefits
* Full onboarding support and continued development opportunities.
* Options for flexible working.
* Regular social activities.
* Pension contributions.
* Discretionary bonus scheme.
* Private health cover.
* Life assurance.
* Family‑friendly policies including enhanced maternity & paternity leave.
Compensation Range
£30K – £35K
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