This isnt just a Reservations role this is where the guest journey begins. Were recruiting for a stunning 5-star hotel, offering a truly diverse and high-end guest experience from spa and golf to dining and events.
They are now looking for a Senior Reservations Agent who understands that every interaction shapes the entire stay.
Who You Are
You already have a strong foundation within 4 or 5-star hotel reservations and take pride in delivering a polished, professional service.
Warm, confident and engaging communication style
Exceptional attention to detail and accuracy
Calm, organised and composed under pressure
A natural team player who collaborates across departments
A genuine passion for luxury service and guest experience
You dont just process bookings
You create trust, excitement, and confidence from the very first interaction.
What Youll Be Doing
Handling phone, email and online enquiries simultaneously
Managing reservations, amendments, cancellations and confirmations
Working with room types, rates and guest profiles (OPERA or similar PMS preferred)
Ensuring every guest interaction is accurate, personalised and seamless
Youll also work closely with internal teams across the business to ensure guest expectations are exceeded before arrival.
What Youll Get
£31,000 salary
Opportunity to work within one of Englands finest 5-star hotels
Free parking on site, or a subsidised bus service
Assistance with relocation if required
Family & friends rates
Loads of social events planned over the year
Free use of the gym & spa
Health, Eye & Dental Care
A dynamic property offering spa, golf, dining and events experiences
A collaborative team culture with exposure to multiple departments
The chance to be part of a property where every detail matters
Why This Role?
Reservations are often underestimated but here, its critical.
You are:
The first point of contact
The tone-setter for the guest journey
The person who ensures every stay starts exactly as it should
If you enjoy combining service with precision and thrive in a fast-paced, luxury environment, this opportunity is for you!
PLEASE NOTE YOU WILL NEED THE RIGHT TO WORK IN THE UK TO BE SUITABLE FOR THIS ROLE.
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